Privacy Policy

This privacy policy describes the information we collect, how we collect it, and how we use and share it in relation to our websites and product and service offerings.

Global Sécurité Alerte is committed to protecting the privacy of visitors to its websites and users of its mobile applications. It is important that our users understand how we collect, use, and disclose personal information (defined below). Global Sécurité Alerte takes technical, administrative, and physical measures to safeguard the personal information we may collect.

Information Collection

In general, when you use our websites, services, and devices, you may be required to provide personal data such as:

• Your name and/or your company name
• Home or business address
• Home, business, or mobile phone numbers
• Email address
• Credit card, debit card, or other payment account numbers and related information
• Your date of birth and/or social insurance number
• Information about third parties listed in your emergency contact list
• Your personal identification code
• Relevant information for paramedics such as your weight, height, and medical condition

Some devices or services may collect additional information such as audio, video, or image recordings from your monitoring devices, geolocation data including the physical location of your devices using satellite signals, cellular towers, or Wi-Fi signals. We may also collect event-related data such as arming and disarming of devices, motion detection, door/window sensor activity, water, smoke, or heat detection.

Your personal and non-personal data are collected in various ways in connection with our websites, services, and your devices. In many cases, the information is provided directly by you. For example, you may be required to provide personal information in the following situations:

• Subscribing to services or an account with us;
• Activating your devices;
• Signing up for special offers from Global Sécurité Alerte or third parties;
• Submitting a paper form or transmitting information online or by phone;
• Providing credit card or other payment information;
• Receiving our services, including speaking with sales agents, service technicians, and customer support centers (some calls may be recorded for quality assurance and to maintain accurate communication records);
• Visiting and interacting with our websites.

Use and Disclosure of Information

We use your information for business purposes and to provide you with monitoring services. Your information may be shared with third-party service providers and emergency service providers to deliver or improve our services. We may share your information for legal reasons, including cooperation with law enforcement, upon receiving valid requests, to protect our rights, or in the event of a full or partial sale of our company.

We do not sell your information to third parties for their own business purposes. We may share your information with partners, service providers, retailers, distributors, agents, or subcontractors engaged by Global Sécurité Alerte to perform services on our behalf (including authorized Global Sécurité Alerte distributors and third-party monitoring centers) to provide you with certain services and achieve our business objectives as described above. Global Sécurité Alerte will only share your personal information with third parties if their use or disclosure is contractually limited to the performance of services on our behalf or compliance with legal requirements. These companies may use your personal information only within the scope of the services we assign to them, unless you have authorized them to use it for other purposes. If you no longer wish to share your personal information for this purpose, we will give you the opportunity to revoke such authorization.

To deliver our services, we share your information with individuals listed in your contact list and third-party emergency services such as police, fire, and emergency medical services. We may also disclose your information for legal reasons, such as complying with subpoenas or court orders, cooperating with law enforcement, or when we believe in good faith that disclosure is necessary to protect our rights, safety, or that of others, to investigate fraud, or to respond to a government request. We may also transfer your information to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or stock.

Security of Your Personal Information

Global Sécurité Alerte is committed to ensuring the security and integrity of personal information. We have adopted reasonable physical, technical, and administrative procedures to safeguard your personal information. However, due to the nature of Internet communications, we cannot guarantee or warrant that your transmissions are secure.

We retain your personal information for as long as your account is active or as needed to fulfill the purposes outlined in this policy and as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

Updating Personal Information

You may request to access, update, correct, modify, or delete your personal information at any time. Global Sécurité Alerte will make reasonable efforts to promptly update or delete the requested information. To protect users’ privacy and security, we will take steps to verify your identity before granting access or making the requested changes. To access, modify, or delete your personal information, to ask questions, report a website issue, or raise concerns, please email us at info@globalsecuritealerte.ca. Some of our website, application, and social media accounts allow you to make updates directly without further contact with us. Please note that although we aim to assist you with protecting your personal data, it is your responsibility to safeguard your passwords and other access credentials.

Changes to the Policy

Updates to this privacy notice may be necessary. This privacy notice may be changed from time to time without prior notice. We encourage you to review this notice regularly to stay informed of any changes. The date of the latest version will be indicated at the bottom of the policy.