Equipment Condition. The Client must maintain the equipment in good working condition. The Client accepts full responsibility for regularly checking the equipment’s operational status. A weekly test is recommended to verify communication with the monitoring center. The Client must report any equipment issues or communication failures with the monitoring center to Global Sécurité Alerte (GSA).
Long-Term Warranty The warranty remains valid as long as the Client’s equipment is connected to the monitoring center. The Client’s account must be in good standing with no outstanding balances. The warranty specifically excludes: (a) defects resulting from alterations to the equipment due to Client negligence; (b) defects caused by painting or other materials applied to the equipment’s exterior; (c) power interruptions; (d) telephone line failures by the provider, or interruptions/poor transmission of the cellular network; (e) non-functional equipment caused by failure to recharge the device as per the manufacturer’s instructions.
Internet, GPS, Cellular Coverage; Geographic Limitations. The device’s ability to accurately track its location depends on the availability of GPS, cellular network, and/or Internet coverage. The device will only function in areas, locations, and buildings where such services are available. If such services are unavailable or unreliable, the device may not accurately reflect its location. In such cases, the monitoring center may be unable to communicate the device’s location accurately to emergency services, potentially preventing them from locating the device.
Important Notice for Fall Detection. Fall detection is a service that uses algorithms to detect falls. If a fall is detected, the user will be connected with specialists who can contact emergency services if necessary. The user may indicate whether they need help. GSA cannot guarantee that the service will always detect a fall, which is why our fall emergency devices include a built-in panic button. It is recommended to always press the button if the user needs assistance.
Equipment Ownership. GSA retains ownership of the equipment until the purchase price and any applicable credit fees are fully paid. Any failure by the Client to pay for the services or other fees under this agreement entitles the security provider to pursue any legal remedies allowed under the Consumer Protection Act, including for a service or long-term lease agreement, and to charge interest at an annual rate of 18%. The Client will be responsible for any loss or damage to the equipment from the date of delivery and must reimburse GSA for lost or destroyed equipment based on the listed retail prices.
Automatic Renewal. Services provided under this agreement will be automatically renewed upon expiration on a month-to-month basis for an indefinite term at the listed price, excluding any promotional discounts. Any change in the monthly service fee will take effect the month following written notice to the Client.
Cancellation. ONLY THE CLIENT (USER) OR THE BILLING ACCOUNT HOLDER IS AUTHORIZED TO REQUEST A CANCELLATION, WHICH MUST BE SUBMITTED IN WRITING. RESIDENTS OF CANADA (EXCLUDING QUEBEC) If the client wishes to cancel the services under this agreement before the end of the applicable term, they must provide Global Sécurité Alerte with a written notice of termination and pay, as liquidated damages and not as a penalty, a one-time payment upon termination equal to 50% of the total remaining monthly payments under the contract. The equipment must be returned within thirty (30) days following the notice of termination, failing which the client agrees to pay its full value. All returns must be made in their original packaging; otherwise, a $25 fee will apply. Monthly service billing ends on the date Global Sécurité Alerte receives the equipment. Any equipment older than 90 days is subject to a $50 restocking fee, in addition to the termination fees. RESIDENTS OF QUEBEC If the client has a fixed-term contract without a security deposit, they may cancel it in accordance with the Consumer Protection Act. The termination fee will correspond to the rebate received on the equipment (economic benefit), divided by the total number of months in the contract, and multiplied by the number of months remaining.
Security Deposit. A Client who has paid a security deposit may cancel the service at any time after 3 months without penalty. A 30-day written notice is required to request termination of the services, after which billing will stop. The equipment must be returned in good condition within 15 days following the 30-day notice; otherwise, the remaining equipment balance will automatically be charged to the Client based on the retail price minus the security deposit.
Limitation of Liability of the Security Provider. The device and monitoring service have certain limitations. In consideration of the provision of the device and monitoring service, you acknowledge that Global Sécurité Alerte, its suppliers, and subcontractors do not represent or guarantee that the device or the monitoring service will prevent death, bodily injury, or any other harm. The monitoring center has no control over the response time or intervention capacity of emergency contacts or services. You further understand that the monitoring center may fail to respond correctly to an emergency signal from the device, or the device may not function properly. Communication between the device and the monitoring center may depend on the availability of GPS, wireless internet, and/or cellular network coverage. These services are provided by third parties not controlled by your security provider. You acknowledge that you must maintain life, medical, or disability insurance for your protection. Global Sécurité Alerte makes no warranties of any kind regarding the device and monitoring service and expressly disclaims all express or implied, written or oral warranties. If, despite the other provisions of this agreement, liability arises in connection with the device and/or the monitoring service, our maximum liability shall not exceed $250.00. Since actual damages that may result from device and/or monitoring failure are difficult to determine, this amount shall be the full and liquidated damages, and not a penalty. This amount is your sole remedy regardless of loss, damage, injury, or any consequence, even if resulting from our negligence or breach of contract or any other failure related to the products and services. You understand that you have selected this service with full knowledge of its limitations.
Personal Information. The Client confirms that the information provided is truthful and complete and must promptly notify GSA of any changes to their personal information. Personal information includes all data concerning the Client listed in the service agreement or disclosed later by the Client or third parties with their consent (or when permitted by law). This information is used for the setup, monitoring, and administration of the security services (including credit approval, billing, collections, and providing the Client with information about new services or equipment). GSA undertakes to collect, use, disclose, and transfer the Client’s personal information only with its employees, affiliates, or any subcontractor or assignee of this agreement. The Client authorizes GSA or any subcontractor or assignee of this contract to consult third parties to obtain credit reports or recommendations on their creditworthiness and to collect, use, and disclose this information as needed for the security services. The file containing personal data related to the administration of the Client’s security services will be kept by GSA and/or any subcontractor, assignee, or third-party monitoring company and will only be accessible to authorized employees, subcontractors, or agents for administrative purposes or to inform the Client of new services or equipment, unless otherwise permitted by law. The Client has the right to access and correct the information (if incomplete, outdated, or incorrect) contained in their file. To exercise this right, they may write to Global Sécurité Alerte. The Client may contact GSA at the address listed on the front of this agreement for any complaints. The Client agrees to receive promotional material and information about other services and products offered by the provider by mail or email to the address(es) listed in the agreement or updated by the Client. The Client may unsubscribe from promotional emails at any time in accordance with applicable laws.
Assignment. The Client may not transfer or assign their rights under this agreement without the prior written consent of Global Sécurité Alerte. GSA reserves the right to assign this agreement to any other security service provider without Client consent. In such cases, the assignee will assume all obligations and benefit from all rights under this agreement. GSA may also subcontract all services under this agreement. This agreement shall also benefit and apply to any assignee, subcontractor, or other party performing obligations under this contract. If the agreement is terminated after being assigned, the assignee may assign all rights and remedies to a third party. If applicable, the assignee may share the Client’s personal information with the service provider or third party if such information is necessary for exercising these rights and remedies.
Force Majeure. GSA will not be liable for failing to perform any obligations under this service agreement if such failure is due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, or natural disasters.
General. The failure of GSA to require the Client to fulfill their obligations or to enforce any rights or remedies under this agreement shall not be construed as a waiver of such rights or remedies. This agreement shall be interpreted according to the laws of the Province of Quebec and the federal laws of Canada.