Frequently Asked Questions

Yes, all mobile devices can be used at home; however, these devices require periodic recharging unlike home-based systems.

With a home emergency console, the batteries in the emergency bracelet and fall detector last an average of 3 years. With mobile devices, the user must be autonomous to recharge the device, unlike home-based systems.

Both are mobile devices worn as a pendant or on a belt using the included clip. The medical alert pendant is slightly smaller and lighter than the mobile alert device, making it more comfortable to wear around the neck. The mobile alert device is more resistant to shock and water, making it a better choice for workers or for users who prefer wearing it on a belt. Both models offer optional fall detection in addition to the emergency button, and caregivers have access to an optional mobile app.

The mobile device can be paired with a Companion emergency button worn as a bracelet or pendant. It allows the user to remain safe while the device is charging and is water-resistant. The Companion button activates the device via Bluetooth communication.

Medical alert systems generally do not interfere with pacemakers; however, some devices may not be compatible, which is why we recommend checking with your doctor or the pacemaker manufacturer. In general, alert systems are not designed with magnetic components to avoid interference. It is best to choose a device worn on the wrist or belt to keep it away from your pacemaker. When used properly, medical alert devices can be valuable tools for people with pacemakers.

Fall detection is enabled by sensors built into the emergency device that analyze falls using patented algorithms. In the event of a fall, the sensors register the angle, speed, and duration to send data to servers for analysis. If a real fall is detected, the emergency device will automatically contact Global Sécurité Alerte’s monitoring center. A trained operator will communicate with the user and call emergency services if needed. No device can guarantee 100% fall detection, so always press the emergency button if needed.

Some products are water-resistant and can be used in the shower, while others are fully waterproof and submersible. Call us to choose the right device for your needs.

Like all GPS-based location services, it is not always possible to determine an exact position. Multi-story buildings, indoor parking, and dense urban areas may make precise location difficult for satellites and cell towers. In an emergency, we recommend confirming your position with the operator.

Global Sécurité Alerte offers a lifetime warranty on all devices as long as the user maintains uninterrupted monitoring service. Certain conditions apply, such as normal device use and no overdue payments. The warranty does not cover accidental damage or lost devices.

For snowbirds, we offer devices that work perfectly in both the U.S. and Canada without needing to change devices. If you plan to travel to the U.S., call us to confirm your device’s compatibility. If compatible, we’ll need to update its configuration and temporary residence address, so it’s essential to notify us.

All emergency devices are activated before delivery. For mobile devices, place the device on the charger for 4 hours, then press the emergency button to verify the connection with our 24/7 monitoring center. When an operator answers, simply state that you are testing your new device. For home consoles, follow the plug-in instructions provided in the box. No charging is required, and you can test the device minutes after plugging it in. Call us for assistance.

When your emergency button or fall detector is activated, your device will contact the monitoring center and the operator will speak to you through the device. You do not need to call us to report the error or test communication.

If you have a home console with a cellular module, the signal may be lost, causing flashing lights. To reset the cellular connection, unplug the console, press the Power Off button located underneath, wait for the shutdown confirmation, then reconnect the power adapter. The console will reconnect to the network and the lights will stop flashing. Call us for support.

We recommend testing your device weekly by pressing the emergency button. If communication with the center isn’t established within one minute, call us and we will check the connection.

Mobile devices have a GPS function to approximate their location. Some models can even be made to ring remotely for quicker retrieval. The battery must be charged to maintain communication. Call us if you lose your device to see if we can help you locate it.

If your bracelet or pendant cord is broken, contact us and we’ll order a replacement bracelet or cord.

Emergency pendants can be worn both under or over clothing. However, we recommend wearing them over your clothes to easily access the help button in an emergency.

If you have a home device, there are no batteries to recharge. For mobile pendants and devices, refer to the user guide for the low battery indicator and recharge frequency. We recommend charging your mobile device overnight with the charger near your bed for use during emergencies.

If you have a home device, it will work for up to 24 hours during a power outage, provided your phone line remains active. Mobile devices generally have longer battery life ranging from 24 hours to 14 days, depending on the model and usage. Call us for more details.