Emergency calls are handled 365 days a year, 24/7 when your device is activated.
Contact Us
For any questions or a quote request, feel free to contact us. We will be happy to assist you.
Customer Service and Technical Support Hours
Monday to Friday: 8:00 AM – 8:00 PM
Saturday to Sunday: 10:00 AM – 4:00 PM
*Calls made outside of opening hours or on holidays are handled by our call center, which takes your message. A member of our customer service team will return your call on the next business day.
Equipment Return
Equipment returns must be sent with a tracking number to the following address:
Global Sécurité Alerte
1570 rue Ampère, Suite 505
Boucherville (QC) J4B 7L4
*Please include your customer number inside the box or add a copy of your customer record. All products must be returned in the original packaging. See terms and conditions for the full return policy.
Customer Service
Service request related to the use of an existing device or product return.
services@globalsecuritealerte.ca
Billing and Payments
Questions about billing, annual statements, or changes to payment methods.
facturation@globalsecuritealerte.ca